Case Management

At Bankstown Women’s Health Centre, our Case Management service offers practical, personalised support for women navigating complex life challenges. We work alongside you to understand your needs, plan achievable goals, and connect you with the right resources so you can move forward with confidence and clarity.

What is Case Management?

Case Management is a holistic support process that helps you:

Clarify your needs and priorities
Identify personal goals
Access services and supports
Coordinate appointments and referrals
Navigate systems like housing, income support, and legal or health services
We take a woman-centred, trauma-aware approach — working with you at your pace, respecting your choices, and supporting strength and resilience.

Who Can Access This Service

This service is available to women who live or work in the Bankstown Canterbury Local Government Area. Case Management is suitable if you are seeking longer-term or more coordinated support rather than one-off referrals or general information.

How Case Management Works

Initial Contact & Assessment
We talk with you about your situation, needs, and priorities.

Goal Setting & Planning
Together we identify goals that feel realistic and meaningful to you.

Coordination & Support
We help connect you with internal and external services, including:

Counselling & psychological support

Legal, housing, financial or health referrals

Education and training pathways

Community support organisations

Review & Ongoing Support
We check in regularly to reflect on progress and adjust plans as needed.

Confidentiality and Safety

Your privacy and wellbeing are central to everything we do. Case Management is conducted in a safe and confidential space. Information you share is treated with respect and only released with your consent, unless there are serious safety concerns or legal requirements.