Effective Conflict Resolution


There are many ways to resolve conflicts – surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc. Conflict resolution, grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations.

This course will demonstrate the six-step process to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.


Training packages includes: 

– power point slides

– instructors guide

– student manual

– student assessment

– certificate of completion

– online or hard copy professional development course

once completed email or post your student assessment to;
852 Kingsway, Gymea NSW 2227
Ph 9576 5045

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